Returns & Refunds
A Clear Process for Papyvnreโข Orders
We want every Papyvnreโข stationery and craft purchase to arrive as expected. This policy explains when an item may be returned and how approved refunds are handled.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible, the product must be:
- Unused and in its original condition
- Returned with its original packaging and included components
- Accompanied by valid proof of purchase
Items showing use, damage caused after delivery, or missing parts may not qualify.
Requesting a Return
Before sending anything back, email:
Include your order number, the item name, and the reason for the request. Photos may be required when reporting damage or an incorrect product.
Once approved, we will provide return instructions and, when applicable, a return shipping label. Packages sent without prior authorization may not be accepted or processed.
Damaged, Defective, or Incorrect Orders
Please inspect your package after delivery. Contact us promptly if an item:
- Arrives damaged
- Has a manufacturing defect
- Is missing from the package
- Differs from the product ordered
After reviewing the issue, we may arrange a replacement, refund, or another appropriate solution.
Items That Cannot Be Returned
The following are generally not eligible for return:
- Personalized or custom-made stationery
- Gift cards
- Used craft materials or partially completed kits
- Products missing original components
- Items marked final sale, where permitted by law
Contact us before returning an item when eligibility is unclear.
Exchanges
We do not process direct product exchanges. For a different color, design, or item:
- Request a return for the original product.
- Place a separate order for the preferred replacement.
This helps avoid delays and inventory conflicts.
European Union Orders
Customers receiving orders in the European Union may have a legal right to cancel eligible purchases within 14 days, subject to applicable consumer law and product exceptions.
Returned items should remain unused and include the original packaging and proof of purchase.
Refund Processing
After an authorized return is delivered and inspected, we will confirm whether the refund has been approved.
Approved refunds are:
- Sent to the original payment method
- Normally submitted within 10 business days
- Subject to additional processing time by the bank or payment provider
Original shipping charges may be non-refundable unless the return resulted from a damaged, defective, or incorrect shipment.
Contact us if an approved refund has not appeared after 15 business days.
Do Not Send Unapproved Returns
A return must be authorized before shipment. The address below is our business contact address and should not be treated as a return destination unless our support team specifically confirms it in writing.