Returns & Refunds π
AtΒ Zellmorineβ’, operated by Hefei Nuoyouju Trading Co., Ltd., we want every purchase to feel clear, secure, and easy to manage.
30-Day Return Period
Eligible items may be returned within 30 days of delivery.
Returned products should be:
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Unused and in original condition
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Accompanied by original packaging or tags, where applicable
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Supported by a receipt or order confirmation
Items that show signs of wear, damage, or missing packaging may not qualify.
Requesting a Return π©
Before sending an item back, please contact:
Once your request is approved, our team will provide the return instructions. Packages sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Orders
Please check your order after delivery.
If an accessory arrives damaged, defective, or different from what you ordered, send us your order details and clear photos of the issue. We will review the case and help arrange a suitable solution.
Non-Returnable Items
The following items may not be eligible for return:
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Personalized or customized products
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Gift cards
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Final-sale items
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Certain hygiene-sensitive accessories once opened or used
Please contact us before returning an item if you are unsure about eligibility.
Exchanges
For a quicker replacement, return the original item first and place a new order after the return has been approved.
European Union Orders π
Customers receiving orders within the European Union may request cancellation or return within 14 days of delivery, subject to applicable consumer laws.
Products must remain unused, in their original condition, and include proof of purchase.
Refund Timeline
After your return is received and inspected, we will email you with the result.
Approved refunds will be sent to the original payment method. Please allow up to 10 business days for processing, plus any additional time required by your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at service@zellmorie.com.